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Home›Our work›ITSM
ITSM

Duplicates in your assets inventory

Making a service-management asset registry reliable

Duplicates in your assets inventory
In brief

An asset registry polluted by duplicates skews everything that depends on it. When the source of the problem is an import connector, fixing it takes proven methods. Here's how.

The problem

The asset registry (Assets) is meant to be the inventory's source of truth. But when an import connector creates duplicates, the inventory lies: skewed reports, biased decisions, eroded trust.

Why it's hard

You can't just bulk-delete the duplicates: you have to understand why the connector generates them (its duplication logic), or they reappear. And you must distinguish a duplicate from a legitimate twin - without losing valid data.

The approach

Diagnose the connector's deduplication logic at the source, then execute a sequenced, coordinated cleanup plan that eliminates the duplicates without touching valid data — and prevents their recurrence.

The proof

Nimbax diagnosed and fixed a duplicate problem of this kind, restoring a reliable inventory and stabilizing the import process.

Takeaway

Cleaning duplicates without fixing their cause is like draining a bathtub without turning off the tap. Diagnosing the connector comes before the cleanup.

Let's talk about your assets inventory

An Atlassian expert gets back to you directly.

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