Hand the administration of your Jira and Confluence instances to certified experts and focus on your business. Your tools stay fast, secure and up to date — without tying up your internal resources.
Your Atlassian instances aren't static: they grow, get more complex and degrade if nobody maintains them. Day-to-day administration — requests, permissions, upgrades — quickly becomes time-consuming for teams that have better things to do.
Nimbax takes over the administration of your instances, on an ongoing or one-off basis. User and access management, configuration, upgrade tracking, incident resolution: we operate your platforms according to industry best practices.
Beyond the daily work, we watch the underlying health: orphan fields, unused workflows, the configuration sprawl that slows performance. Rigorous administration is what keeps an instance fast and readable as it grows.
You keep visibility and control: clear timelines, documented interventions, regular reports. You always know what's being done on your instances, and why.
Case Studies
Challenge
An insurance company ran a Jira Data Center instance behind on versions, with user management tied to an aging directory.
Our approach
Planning and execution of the version upgrade, Active Directory (AD) migration and permission review, with no downtime.
Results
An up-to-date, secure instance aligned with the corporate directory, administered to best practices.
Challenge
An organization lacked the internal resources to administer growing, business-critical instances.
Our approach
Took over day-to-day administration: access, configuration, upgrades and regular configuration clean-up.
Results
Stable, high-performing instances, and internal teams freed to focus on their core business.
Challenge
A manufacturer was running an aging Jira Data Center instance and worried that moving to Cloud would interrupt its production operations.
Our approach
We handled the planning, data cleanup, and a phased migration, validating each step in a test environment before cutover.
Results
The cutover happened over a weekend, with no data loss and no disruption felt by the teams the following Monday.
Challenge
A public-sector organization had accumulated divergent permissions and configurations over the years, making security audits difficult.
Our approach
We carried out a full review of permission schemes and governance, then took over ongoing administration based on documented, repeatable rules.
Results
Subsequent audits went more smoothly, and access now reflects users' actual roles.
FAQ